He opens up a drawer in his desk. "Now, Ossein, I have specifically asked for your help because for once in my remarkable life I am at a loss." Out of the drawer comes a case. It seems to be frosted in ice, and the study immediately feels cooler in its presence. "I have a sentient item here that in some ways is very similar to yourself. But for the life of me, I just can't seem to communicate with it. Or at least, if it understands me it does not listen."
Ulraunt mutters a command word, presumably dispelling any protective wards on the case, and then pulls forth a... torch. It is already lit and burning steadily. "Will you please talk with it? It refuses any attempts by myself to learn its properties, even with magic."