Missing Characters Tab

I've raised this on Discord where other people have commented but I have had this for a few days now, where the character tab at the top of the page is missing, when logged in. I've also noticed the Login is highlighted, even after I logged in.

Using Chrome and Windows 10 PC. I don't have the same problem on Mobile.

This same thing happens to me when I log in at work, but never at home or when on another network. I always assumed it was a firewall oddity.

Have you tried refreshing your browser cache? For Chrome it's either hold Ctrl and click the Reload button or hold down Ctrl and press F5.

Tried that. It brings back the character tab momentarily and allows me to see the character list, but that login button still appears as if I'm not logged in. If I click on a character avatar, the character is blank. The same happens if I use the characters button at the bottom of the thread.

I had this problem when I upgraded computers at work. Chrome wouldn't keep me logged in to various sites. There's a setting in Chrome that needs to be set right to keep you logged in. Try this.

My settings were already set to what this advises. Chrome isn't actually logging me out. I can still see all my games and access them (which I can't do when I log out)

It must be your personal magnetic field, then!

Haha, probably

I'll try to look into this, and steps that you may be able to run to help me debug.

This is what it looks like (logged in) on a normal thread

If I hit ctrl F5 I get this (the previously normal state)

But as soon as I post (as I just did) it reverts back to the previous image, with no character tab.

If I hit the character tab, it hangs like this:

That happens to me as well from time to time but if I exit and try again it works for me

It only happens on one PC as well. My laptop, with the same setup - Chrome and Win10 has no problem at all.

Ok, so there's some bug that seems to not recognize you as logged in. I suspect it has to do with some data reaching your system later than it should. I'll think about how I can address that in the short term.

Incidentally, I just tried to use GP on Microsoft Edge browser and the same thing happens.

In chrome, press F12, that'll bring up the devTools.
Click the network tab in the devTools.
Try navigating.
Do you get errors in the Console window or Network tab?
Does "getHeader/" appear in the Network tab?

@devs - below are a few tag mismatches I noticed. I'm sure none of these are the error (the browser should work around these), but it can't hurt to fix them. The code looks odd because I've replaced less-than, greater-than with parentheses just so this'll post here.


characters/my.php: line 63
(h2 class="headerbar hbDark")New Character(/h1)
Close h2, not h1

includes/forums/ForumSearch.class.php: line 124
(div class="byLine")by (a href="/user/(?=$result-)lp_authorID?)/" class="username")(?=$result-)lp_username?)(/a), (span class="convertTZ")(?=date('M j, Y g:i a', strtotime($result-)lp_datePosted))?)(/div)
Close the .convertTZ span

games/details.php: line 64
(div)(span ng-repeat="system in details.allowedCharSheets")(span ng-bind-html="systems[system] | trustHTML")(/span)(span ng-if="!$last"), (/span)(/div)
Three open spans, two closed

I've no idea if I did this correctly, but there seems to be one error, this appears in the console

TypeError: ns.GetCommandSrc is not a function
at GetCommandUrl (main.js:988)
at XMLHttpRequest.window.XMLHttpRequest.open (main.js:1023)
at angular.min.js?v=1.5.8:102
at n (angular.min.js?v=1.5.8:99)
at angular.min.js?v=1.5.8:96
at angular.min.js?v=1.5.8:131
at m.$eval (angular.min.js?v=1.5.8:145)
at m.$digest (angular.min.js?v=1.5.8:142)
at m.$apply (angular.min.js?v=1.5.8:146)
at angular.min.js?v=1.5.8:20
(anonymous) @ angular.min.js?v=1.5.8:118
(anonymous) @ angular.min.js?v=1.5.8:90
(anonymous) @ angular.min.js?v=1.5.8:131
$eval @ angular.min.js?v=1.5.8:145
$digest @ angular.min.js?v=1.5.8:142
$apply @ angular.min.js?v=1.5.8:146
(anonymous) @ angular.min.js?v=1.5.8:20
invoke @ angular.min.js?v=1.5.8:41
c @ angular.min.js?v=1.5.8:20
Bc @ angular.min.js?v=1.5.8:21
fe @ angular.min.js?v=1.5.8:20
(anonymous) @ angular.min.js?v=1.5.8:317
c @ jquery.min.js?v=1.0.0:4
fireWith @ jquery.min.js?v=1.0.0:4
ready @ jquery.min.js?v=1.0.0:4
q @ jquery.min.js?v=1.0.0:4

That's helpful. Are you running Kaspersky Internet Security or similar?

I am yes (and although I always have, I recently updated my license)

If it’s version 20 I think there’s a bug in it where it injects flawed code into JavaScript (hence your error).

Give me a second and I’ll find the link.

https://github.com/aws-amplify/amplify-js/issues/3985#issuecomment-530197989

Now, I’m not saying that you should change that option. That’s your judgement call, but it does explain why it occurs for you in different browsers and not the rest of us.

I should also say I have the same setup on my laptop where I'm not experiencing the same issue.

IF Kaspersky’s the problem (maybe change the option in the link, test, then change it back?) then why it happens on one machine but not another would be a question for Kaspersky. Maybe they’ve cached the bad js.

But it’s pretty odd that exactly the same symptoms have been seen on other systems who are also running Kaspersky.

Put it this way - If it wasn’t this then I made one hell of a lucky guess that you were running Kaspersky!

Certainly impressed me :)

SOLVED!

Adam, you are the man. I had to do a little digging to find the setting, but it worked perfectly. Everything is back to normal. Thanks so much.

You’re welcome, but in fairness your console’s error log and google did the heavy lifting.